Today was one of those days where the extremes happened. There were the really great moments, the ones that made you smile for a little too long and buzz with excitement. And there were the absolutely horrible ones, the ones that make you want to cry or scream or punch a wall with your bare fist.
The horrible is what happened first. I had work for 6 hours today and everything bad that could’ve happened, happened to me. I had problems with my computer that crashed in the middle of transactions, it wouldn’t log me off at the end of my shift, and the worst was an absolutely horrible old lady who really needs to find better things to do than get angry at 16 year old girls who work at the cinemas just to make some cash. She was asking questions about our membership which I was trying to answer for her. She was asking how to find out something which she couldn’t actually do or something I couldn’t check for her. She then went on to complain about how this wasn’t a user friendly membership, even though she has been the only person in an entire year of me working there to ask me this question. She then said I didn’t understand the question and that I didn’t know what I was talking about and how to explain it properly. When she said that I got a bit annoyed and said to her ‘Look I’ve been working here for a year now and I really do know what I’m talking about. I’ve honestly never had someone ask me this question though before but I’m trying to help you here.’
From here on out her voice filled with anger and aggressiveness. It got to a point where she was just being plain rude and kept on saying I didn’t know what I was talking about.
Then I said to her “I really don’t appreciate the way you’re talking to me. You’re getting angry and all I’m trying to do is help you.”
She kind of lost it after then and said to me “Well, if you think this is angry then you must have a very low threshold. Life is going to be a surprise for you then.” At this point all I was thinking was, well if life is full of surprises then I guess you must just be one of them… but I didn’t actually say that.
She read my name tag and said, “Jacqui is it? Well *blah blah blah*….” I wasn’t really listening to her but all I said was sorry I couldn’t help you but I’m just trying to help. Have a nice night.
By this point one of the other staff members had seen how this lady was talking to me and called a supervisor over. By the time he got over the lady had left. I served another patron but by that time I couldn’t handle it. I had to go downstairs to get a drink. I may or may not have started crying for a bit but I was mainly very angry.
Some friends of mine were really nice and came to talk to me and told me stories about how they’ve kicked people out of the cinemas before which made me feel a little bit better.
What I can’t understand though is why do people think they can treat others like this? What gives them the right? She came to me for help, I told her the answer and she got angry at me just because she wasn’t happy with what she was hearing.
The good things were amazing though. The first was mum let me get pizza after work cause of this rude individual and while we were there one of the staff offered me some garlic bread while we were waiting. Just those little things make me feel a lot better
The other was that I picked up my MACBOOK PRO I put on lay-by. I’M SO EXCITED! I’VE BEEN WORKING AND SAVING UP FOR AGES AND FINALLY DECIDED TO BUY ONE. I’m really proud of myself cause I’ve worked for this laptop and I feel like I’ve earnt it. I’ve put up with people like this woman for a year and bought this with the money I’ve earnt.
This is my first ever Macbook. I’ve used them before but it’s actually amazing. Apple products are always practical, stylish and perform highly. Sooooo goooood!
Anyways, I doubt anyone has read any of that but I really needed to rant cause I’m still just really angry about this lady. I’m not even going to read over it so sorry if something doesn’t make sense or if there are spelling mistakes :p
Hope you’re having a better week than me!
RIP Nelson Mandela <3